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Jumpstart FAQs:

Are hosting and domain name registration included?

No, they're not.

WIWTY Jumpstart is for site set-up only. You're responsible for your domain name registration and purchasing a hosting package. That said, I'll definitely make a few recommendations for you. There's good, bad, and ugly in the hosting industry. I'll help you stay away from bad and ugly!

I’ve heard a lot about set up, security, backups, and legal mumbo jumbo. Glad we got the boring stuff covered. But what about site design?

WIWTY Jumpstart is all about the boring stuff! It's the most essential part of having a self-hosted WordPress site, and it's also the most often ignored part, simply because people who are just getting started don't know what they don't know. And they don't know where to start!

With WordPress, the design of your site is controlled by a theme. You can create a custom theme (or hire one done), or use a premade theme. As part of the WIWTY Jumpstart package, I'll install the theme of your choice for you.

Some themes are free, others cost money. I'll make a few recommendations for you, and point you in the direction of the most reputable places to get your themes. Once you've chosen a theme (and purchased it, if it isn't free), I'll install it on your site for you.

If you request the WIWTY Jumpstart/Maintenance combo, I'll include a premium point-and-click theme, and a drag-and-drop page builder, in your site setup, if you want it.

And, as a member of WIWTY Group, if you want specific customizations made to your site, I may either teach you how to do it within the group, or do it for you with my "Can you just...?" snippet service.

What if I want a fully-designed custom site?

I do that too, but it's not a part of WIWTY. If you'd rather have a 100% done for you custom solution, head over here and make an appointment. I'll be happy to talk with you about that.

My goal with this WIWTY Jumpstart is to get you to the good stuff. Typically, DIYers do a one-click WordPress installation through their host, upload a theme and a few plugins, and go to work posting content on their site. It's not hard to understand why this happens. WordPress is billed as "easy."

The problem is, security best practices often get skipped entirely. I've dealt with cleaning up a lot of messes over the years from people who learn this the hard way. At best, they're faced with starting over. At worst, they lose business and/or content that they spent a lot of time putting together. Either way, it's a hassle and no fun. And sometimes it's an expensive lesson.

You can learn to do everything that I'm offering to do for you in the WIWTY Jumpstart package, all by yourself. There are TONS of tutorials out there that can teach you every step. Heck, I'm even working on putting together my own comprehensive training program.

WIWTY Jumpstart is about skipping the learning curve.

It's about saving you the time, energy, and frustration of slogging through the information out there to find the good advice, then figuring out how to put that advice into practice. It's about helping overcome the "you don't know what you don't know" conundrum.

If you don't know what you don't know, how in the world do you figure out what you need to learn? WIWTY Jumpstart's about jumping you over those (tedious, confusing, maybe even overwhelming, but very important) first hurdles and getting you to the good stuff.

Is there a refund available?

No, there isn't. Once the work is done, it's done.

Here's why...

The services offered within WIWTY Jumpstart are not subjective. It's not about site design. It's about laying the proper foundation: installation, security, backups, legal essentials, SSL configuration. There's nothing subjective about any of it. So there's no room for "I don't like my website, I want my money back." You know what you're getting from the start, there's no "tweak that color please" guesswork involved :).

You'll be the one choosing the theme. You'll have determined your design. And if you hate that design later, it's easy enough to switch by choosing a new theme. But the strong foundational framework of your site remains the same.

Do you add content to my site, or do I?

You do. But don't worry, I won't leave you to figure all of that out on your own, either.

Once your site is set up for you, you'll have access to a Quickstart manual (to teach you how to publish posts and pages, moderate comments, add images and video, etc.). All of your getting-started bases will be covered (to push you past that learning curve, too).

You'll also have a Maintenance and Updates guide, so you'll be able to manage your site and keep it up to date over the long haul (very important for site security). Of course, you could do the Jumpstart/Maintenance Combo package, and leave the maintenance up to me :).

Are there any additional fees?

Nope. Not from me! You name your price for the WIWTY Jumpstart. Once I accept your request and do the work, you don't owe me anything else (unless you decide to also take me up on my maintenance and/or group offerings).

You will have an annual fee for your domain registration and web hosting accounts, though. That's just the cost of doing business online. I'll help you choose a domain registrar and host if you'd like, but you'll pay them directly...I won't have anything to do with that.

What if I need additional help?

WIWTY's got you covered!

With the WIWTY Maintenance package, I'll take care of keeping your site backed up and updated for you. You'll be able to keep skipping the tedious (but vital!) and keep working on the good stuff. Additionally, if you go the Jumpstart/Maintenance combo route, I'll install a point-and-click theme and a drag-and-drop page builder on your site, so you'll be able to handle a lot of customized design work yourself, without knowing how to write any code.

Members of WIWTY Group will have access to a "Can you just...?" snippet service. If you need design and development help with your site, that would be a good place to start. And the group in general will be great for most "how do I?" and "what should I?" questions you may have along the way.

I already have a WordPress site, but it’s a mess! Can you help?

That depends. There's an "onboarding" process for the WIWTY maintenance package. I'll do site speed and security audits (which would include making sure everything is up to date and running properly). If you submit a request for the WIWTY maintenance package, I can help you to determine whether or not it would be a good fit for your situation.

But the WIWTY Jumpstart offer is for starting from scratch. If your current website is such a mess that you just want to start over, then, sure! I can help :). We can move your current post and page content to a new site, but beyond that, you'll be starting at the beginning with a solid foundation.

I already have a self-hosted WordPress site, but I hate my host. Can you move it for me?

Sure! A site migration is included with the WIWTY Maintenance package. Click here for details of that package.

I have a WordPress site on WordPress.com. Can you help me set up a self-hosted site instead?

Absolutely. That would be a great way to use the WIWTY Jumpstart offer!

I'll get your site foundation set up for you, we'll import your current posts and pages (unless you don't want them), you can choose a new theme, and you'll be off and running with your self-hosted site!

If you'd like help keeping your site backed up and updated, be sure to select the Jumpstart/Maintenance combo when you put in your request. You'll get a few great bonuses as well (access to a point-and-click theme, and a drag-and-drop page builder, for example).

And if you'd like a support system and some guidance as you're learning the ropes of self-hosted WordPress, you might consider some time in WIWTY Group as well.

If I do the Jumpstart package now, and decide to do the Maintenance package later, can I still get the combo bonuses?

Yes, you can.

If you don't order the combo now, you may have to include an onboarding fee when you name your price for the maintenance plan. A lot can change with a site over time. Depending on how much time passes between when I hand over the Jumpstart reigns to you, and when you hand over the Maintenance reigns to me, I may want to do a security audit before taking on responsibility of your site.

Do you have another question? I have an answer!

For a full list of FAQs (including the other WIWTY packages), please click here. If you have a question or two about WIWTY Jumpstart before you get started, ask away!

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